Shipping policy

Cost and Delivery Time

Portugal (Continental)

  • €3.00 (Via CTT)

  • Free shipping for orders over €55

  • Delivery time: 2–3 working days*

Spain

  • €4.00

  • Free shipping for orders over €55

  • Delivery time: 2–3 working days*

Madeira & Açores

  • €5.00

  • Free shipping for orders over €55

  • Delivery time: 3–5 working days

Europe 1

(Germany, Austria, Belgium, Denmark, France, Italy, Luxembourg, Netherlands + all remaining EU countries except Portugal and Spain)

  • €10.00

  • Free shipping for orders over €80

  • Delivery time: 3–5 working days

Rest of the World

  • €35.00

  • Delivery time: 4–5 working days
    (If your country is not listed at checkout, please contact us so we can try to find a solution.)

* Orders must be placed before 15:00 to be considered for shipment on that day, provided it is a Tuesday or Thursday.

Important Information

Delivery times are indicative and may vary due to circumstances such as incorrect addresses, customs delays, weather conditions, strikes, or other force-majeure events.

Shipping costs are automatically calculated at checkout based on the order value and destination.

Delivery Policy

Deliveries are handled by CTT and GLS

Once your order has been shipped, you will receive:

  • A confirmation email

  • A tracking number

  • A link to follow your shipment on the carrier’s website

Orders must be placed before 15:00 to be considered for shipment on that day, provided it is a Tuesday or Thursday.

After two unsuccessful delivery attempts, the parcel will be sent to a collection point.

International Shipping

International delivery times vary depending on the destination.
For any specific request, please contact us.

Taxes & Duties

All prices are shown in Euros. EU sales tax (VAT) is included.

Orders shipped outside the European Union may be subject to customs duties and taxes determined by the local authorities. These charges are the customer’s responsibility.

If the customer refuses to pay duties and chooses to return the parcel, all shipping and operational costs will be deducted from the refund.

Returns Policy

You may return your order within 14 days of receipt, provided the items are in their original condition, unworn, unwashed, and with all tags attached.

Please do not return any items without contacting our customer service first, as we may be unable to accept them.

Exchanges

You may exchange your item for another size, colour, or style.
If the new item has a higher price, we will invoice the difference.
Postage costs are not covered by Trema.

Refunds

Refunds apply to items purchased at full price and returned in original condition.
Shipping costs are non-refundable unless the return is due to our error.
Refunds are issued to the original payment method once the item is received and inspected.